First Time Manager

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This workshop is designed specifically for first-time managers, or any person who’d like to improve her/his managerial skills, and aims to provide you with the skills and best practices needed to succeed in your role. Through interactive exercises, discussions, and real-world examples, you will learn what will get you to be in a people management position, how to effectively communicate with your team, delegate tasks, set goals and expectations, handle common challenges that arise when managing a team, and much more…etc.


By the end of this training, you will feel confident and equipped to lead your team to success in today’s fast-paced business environment.


The modules cover the main behavioral and technical skills that a manager needs during her/his journey, and are delivered using a blended learning approach such as in-class or digital learning.


We can’t wait to work with you and help you on your leadership journey.

Skills You will Acquire

Communication, Delegation, Goal-setting, Problem-solving, Time management, Leadership

Who Should Attend

Individuals assigned as potential first-time managers and seeking to develop their managerial and leadership skillsets.


5 Days


Course Prerequisites
The program requires basic technical skills and business English.


Course Outline

Module 1: Today’s Manager
Module 2: Communication with Emotional Intelligence
Module 3: Planning for Success
Module 4: Manager’s Role in Human Capital Management
Module 5: Building a Successful Team
Module 6: Giving and Receiving Feedback
Module 7: Leadership and Accountability Culture




Module 1: Today’s Manager
• Today’s management
o Who is the manager?
o Management functions, roles and skills
• The manager as a leader:
o Ethics
o Diversity
o Personal Values
o Social responsibility

Module 2: Communication with Emotional Intelligence
• Emotional intelligence overview
o History and definition
o EI Impact
o EI model
• Empathy and social skills
• Self-awareness and self-management
o Brain and body language
o Emotions
o Self-awareness
o Self-management
• Active listening
• Get to know your employees
• How to make emotionally intelligent choices?

Module 3: Planning for Success
• Introduction to SPAR model
• Set your goal
o Analyzing the current situation
o SMART goals and KPIs
• Plan it right
o Why planning?
o Action plan
o Building Alliance
• Act and get it done
o Motivation
o Self-esteem
o Dealing with time wasters
• Review and realign
o Tracking
o Fears, assumptions and justifications
• Strategize your plan
o Type of strategies
o Strategic planning in today’s environment

Module 4: Manager’s Role in Human Capital Management
• Recruitment
• Talent management
• Learning and development
• Compensation and benefits
• HR metrics and analysis

Module 5: Building a Successful Team
• Group Development
o Stages of group development
o Group types
• Group Performance
o Building an effective team

Module 6: Giving and Receiving Feedback
• Feedback overview
o Definition
o Ground rules
o Benefits
• Giving feedback
o Giving feedback model
o Feedback through a coaching approach
o People responses to feedback
o Be prepared, clear, specific and curious
o Feedforward
• Receiving feedback
o How can you get better at receiving feedback?

Module 7: Leadership and Accountability Culture
• Who are the leaders?
• Leadership evolution
o Leadership behavioral theories
o Contingency theories of leadership
o Latest views and issues
• Leadership competencies
• Change leadership
o What is change?
o Reaction to change
o Leading a successful change
o Dealing with resistance to change
• Nurturing an accountability culture
o Accountability and its cycle
o Accountability payoffs and limits
o Accountability culture


Wissam Mussaed, Learning & Leadership Development Manager

Wissam is a certified coach and corporate trainer with over 20 years of experience in the world of people development. His experience spans across education development, designing and delivering behavioral and technical training solutions, as well as teaching undergraduate/graduate IT and business courses. He has worked on developing a robust learning and development system extending across all functions and in Egypt, Gulf, Lebanon, and Saudi Arabia.

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