First Time Manager P2

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This workshop is designed specifically for first-time managers, or any person who’d like to improve her/his managerial skills, and aims to provide you with the skills and best practices needed to succeed in your role. Through interactive exercises, discussions, and real-world examples, you will learn what will get you to be in a people management position, how to effectively communicate with your team, delegate tasks, set goals and expectations, handle common challenges that arise when managing a team, and much more…etc.

By the end of this training, you will feel confident and equipped to lead your team to success in today’s fast-paced business environment.

The modules cover the main behavioral and technical skills that a manager needs during her/his journey, and are delivered using a blended learning approach such as in-class or digital learning.

We can’t wait to work with you and help you on your leadership journey.

Skills You will Acquire

Communication, Delegation, Goal-setting, Problem-solving, Time management, Leadership

Who Should Attend

Individuals assigned as potential first-time managers and seeking to develop their managerial and leadership skillsets.

Duration

3 Days

Prerequisites

The program requires basic technical skills and business English.

Outline

Module 1: Today’s Manager
Module 2: Communication with Emotional Intelligence
Module 3: Planning for Success
Module 4: Manager’s Role in Human Capital Management
Module 5: Building a Successful Team
Module 6: Giving and Receiving Feedback
Module 7: Leadership and Accountability Culture

Dates

Dates (In-Class):
28-20 Jun 2025 | 08:30-17:00

Program

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Module 1: Today’s Manager
• Today’s management
o Who is the manager?
o Management functions, roles and skills
• The manager as a leader:
o Ethics
o Diversity
o Personal Values
o Social responsibility

Module 2: Communication with Emotional Intelligence
• Emotional intelligence overview
o History and definition
o EI Impact
o EI model
• Empathy and social skills
• Self-awareness and self-management
o Brain and body language
o Emotions
o Self-awareness
o Self-management
• Active listening
• Get to know your employees
• How to make emotionally intelligent choices?

Module 3: Planning for Success
• Introduction to SPAR model
• Set your goal
o Analyzing the current situation
o SMART goals and KPIs
• Plan it right
o Why planning?
o Action plan
o Building Alliance
• Act and get it done
o Motivation
o Self-esteem
o Dealing with time wasters
• Review and realign
o Tracking
o Fears, assumptions and justifications
• Strategize your plan
o Type of strategies
o Strategic planning in today’s environment

Module 4: Manager’s Role in Human Capital Management
• Recruitment
• Talent management
• Learning and development
• Compensation and benefits
• HR metrics and analysis

Module 5: Building a Successful Team
• Group Development
o Stages of group development
o Group types
• Group Performance
o Building an effective team

Module 6: Giving and Receiving Feedback
• Feedback overview
o Definition
o Ground rules
o Benefits
• Giving feedback
o Giving feedback model
o Feedback through a coaching approach
o People responses to feedback
o Be prepared, clear, specific and curious
o Feedforward
• Receiving feedback
o How can you get better at receiving feedback?

Module 7: Leadership and Accountability Culture
• Who are the leaders?
• Leadership evolution
o Leadership behavioral theories
o Contingency theories of leadership
o Latest views and issues
• Leadership competencies
• Change leadership
o What is change?
o Reaction to change
o Leading a successful change
o Dealing with resistance to change
• Nurturing an accountability culture
o Accountability and its cycle
o Accountability payoffs and limits
o Accountability culture